Privacy Policy

This policy is written in plain language. It tells you what information is collected when you use this website or purchase a product, how it is used, and what your rights are. If something is unclear, you can contact us directly, details are at the bottom of this page.

Who This Policy Applies To

This Privacy Policy applies to all visitors and customers of sonyalovell.com, operated by Sonya Lovell (ABN entity: Sonya Lovell).

By using this website, completing a quiz, signing up to receive emails, or making a purchase, you agree to the collection and use of information as described in this policy.

What Information Is Collected

Information you provide directly

  • Contact form submissions — your name and email address, and any message you choose to send.

  • Email sign-up — your first name and email address when you subscribe to receive emails or download a resource.

  • Quiz responses — your answers to the Navigate quiz, which may include information about your health history (see the sensitive health information section below).

  • Purchase information — your name, email address, and billing details when you purchase a product.

  • Consultation booking — your name, email address, and scheduling information when you book a session via Calendly.

Information collected automatically

  • Website analytics — standard visitor data including pages visited, time on site, device type, and general location (country/region level). This is collected by Squarespace Analytics and does not identify you personally.

  • Cookies — this site uses cookies for functional and analytics purposes. You can manage cookie preferences through your browser settings.

Sensitive Health Information

This section is important. The Navigate quiz asks questions about your cancer diagnosis, treatment history, and menopause symptoms. Under Australian law, this is classified as sensitive information and is subject to additional protections.

When you complete the Navigate quiz, you may share details including:

  • Your cancer diagnosis type

  • Where you are in treatment or recovery

  • Your current symptoms and challenges

  • What kind of support you are looking for

This information is used solely to:

  • Provide you with a personalised quiz result that reflects your situation

  • Send you relevant, targeted information and resources by email (only if you provide consent to marketing communications)

  • Help Sonya Lovell understand the needs of the community she serves, in aggregate and anonymised form

Your health information will never be:

  • Sold to any third party

  • Shared with any third party for their marketing purposes

  • Used to make automated decisions about your eligibility for any product or service

  • Used for any purpose other than those listed above

By completing the quiz and providing consent to marketing communications, you consent to the collection and use of this sensitive information as described above. You can withdraw this consent at any time by unsubscribing from emails or contacting us directly.

How Your Information Is Used

Information collected through this website is used to:

  • Deliver products and services you have purchased or signed up for

  • Send you emails you have opted in to receive, including resources, updates, and offers related to Sonya Lovell

  • Respond to enquiries submitted through the contact form

  • Process and manage consultation bookings

  • Understand how the website is being used and improve it over time

  • Comply with legal and financial obligations

You will only receive marketing emails if you have explicitly opted in. Every marketing email includes an unsubscribe link. You can opt out at any time.

Third-Party Services

This website uses the following third-party platforms to operate. Each has its own privacy policy, linked below.

Squarespace

Website hosting, contact forms, and analytics. Squarespace collects standard visitor data and processes contact form submissions. Squarespace Privacy Policy

Kit (formerly ConvertKit)

Email platform and CRM. Your name, email address, quiz tags, and email engagement data are stored in Kit. Kit is used to send emails and segment communications based on your interests and opt-in status. Kit Privacy Policy

Interact

Quiz platform used to deliver the Navigate quiz. Your quiz responses, including health-related information, are processed by Interact and passed to Kit upon completion. Interact Privacy Policy

Stripe (via Kit Commerce)

Payment processing for Navigate workbook purchases. Stripe processes your payment details securely. Sonya Lovell does not store your full card details. Stripe Privacy Policy

Calendly

Consultation booking. When you book a session, Calendly collects your name, email address, and scheduling information. Calendly Privacy Policy

Data Storage and Security

Your data is stored on the servers of the third-party platforms listed above. Each platform maintains security standards appropriate to the type of data they hold.

Reasonable steps are taken to protect your personal information from misuse, interference, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

International Users

This website is operated from Australia and is subject to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

If you are located in the United Kingdom or European Union, you also have rights under the UK GDPR and EU GDPR respectively. These rights include the right to access, correct, or delete your personal data, and the right to object to processing or request restriction of processing. To exercise any of these rights, please contact us using the details below.

By using this website from outside Australia, you acknowledge that your data may be transferred to and stored in Australia and on servers in other countries where the third-party platforms listed above operate.

Your Rights

You have the right to:

  • Request access to the personal information held about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to any legal obligations to retain it

  • Withdraw consent to marketing communications at any time

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, contact us at the details below. We will respond within 30 days.

Children's Privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has submitted information through this site, please contact us and we will remove it promptly.

Changes to This Policy

This Privacy Policy may be updated from time to time. The date at the bottom of this page reflects when it was last revised. Continued use of this website after any changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions, requests, or complaints:

Sonya Lovell

ABN entity: Sonya Lovell

Website: sonyalovell.com

Contact form: sonyalovell.com/contact

Last updated: June 2026